Legal Metrics

Measuring the Subjective

Abstract This article describes a generalized approach to measuring subjective notions of quality.  It shows how using a particular mathematical framework can yield several beneficial properties.  These properties allow for measurements of complex, subjective notions of value or quality that are intuitive and easily tailored to a particular individual and data set.  This example shows […]

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UPL, Technology, and Access to Justice

I was asked to participate on a panel at the ABA’s Center for Professional Responsibility’s 2nd UPL School in Chicago on April 17th. The panel topic was “The Users and Abusers: Technology and the Unauthorized Practice of Law“. I’d written a guest blog at MyCase in 2013 called “Using A Document Automation System – Authorized  […]

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Getting To New Law: Standardized Quality Metrics

I was at a gathering a while back that happened to include the General Counsel of a Fortune 100 company.  I asked him if he measured ROI on his legal spend.  “No,” he said, “I can’t.”  Why not?  “I can’t measure quality.” I suspect, though, that he meant “I can’t measure quality yet.”  At various […]

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