Below is the video from a panel presentation entitled Implementing Innovation: The Challenges to Changing Big Law that was held at Stanford Law School by the Center for the Legal Profession on May 19th, 2015. I was pleased to present my work with Thomas Buley, JD/MBA candidate at Stanford on this topic and to engage with Stephen Poor, […]
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Video: Measuring the Quality of Legal Services
Below is a video highlighting topics from the ABA National Summit on Innovation in Legal Services held at Stanford Law School last month. At 7:00 minutes is a section with comments from speakers at the Summit, including myself and Professor David Wilkins of Harvard Law School, on the topic of measuring the quality of legal services.
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Measuring the Subjective
Abstract This article describes a generalized approach to measuring subjective notions of quality. It shows how using a particular mathematical framework can yield several beneficial properties. These properties allow for measurements of complex, subjective notions of value or quality that are intuitive and easily tailored to a particular individual and data set. This example shows […]
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Quality Metric Example: Litigation Witness Files
I recently discussed the importance of standardized quality metrics. I’ll work through the process of how to define such metrics — this is an exercise and not intended to be a definitive solution. As a starting point, I recently met with Novus Law to see what types of metrics they were using for quality control. […]
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Getting To New Law: Standardized Quality Metrics
I was at a gathering a while back that happened to include the General Counsel of a Fortune 100 company. I asked him if he measured ROI on his legal spend. “No,” he said, “I can’t.” Why not? “I can’t measure quality.” I suspect, though, that he meant “I can’t measure quality yet.” At various […]
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Big Law as Legal Fiction and the Lack of Innovation
We often come across the concept of “legal fiction” in law: corporations, survivorship, adoption, real property, etc. In particular, large law firm partnerships are a legal fiction, and the fiction becomes paramount when one views the decision-making processes involved in keeping a firm viable under today’s changing ground rules. Decisions that would be in the […]
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Legal ROI: Quality & Innovation, Incorporating Efficiency
These are slides from a conference this week in New York City on law firm financial metrics. Legal ROI: Quality & Innovation, Incorporating Efficiency from Ron Dolin
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