Below is the video from a panel presentation entitled Implementing Innovation: The Challenges to Changing Big Law that was held at Stanford Law School by the Center for the Legal Profession on May 19th, 2015. I was pleased to present my work with Thomas Buley, JD/MBA candidate at Stanford on this topic and to engage with Stephen Poor, […]
read moreVideo: Measuring the Quality of Legal Services
Below is a video highlighting topics from the ABA National Summit on Innovation in Legal Services held at Stanford Law School last month. At 7:00 minutes is a section with comments from speakers at the Summit, including myself and Professor David Wilkins of Harvard Law School, on the topic of measuring the quality of legal services.
read moreMeasuring the Subjective
Abstract This article describes a generalized approach to measuring subjective notions of quality. It shows how using a particular mathematical framework can yield several beneficial properties. These properties allow for measurements of complex, subjective notions of value or quality that are intuitive and easily tailored to a particular individual and data set. This example shows […]
read moreQuality Metric Example: Litigation Witness Files
I recently discussed the importance of standardized quality metrics. I’ll work through the process of how to define such metrics — this is an exercise and not intended to be a definitive solution. As a starting point, I recently met with Novus Law to see what types of metrics they were using for quality control. […]
read moreGetting To New Law: Standardized Quality Metrics
I was at a gathering a while back that happened to include the General Counsel of a Fortune 100 company. I asked him if he measured ROI on his legal spend. “No,” he said, “I can’t.” Why not? “I can’t measure quality.” I suspect, though, that he meant “I can’t measure quality yet.” At various […]
read moreBig Law as Legal Fiction and the Lack of Innovation
We often come across the concept of “legal fiction” in law: corporations, survivorship, adoption, real property, etc. In particular, large law firm partnerships are a legal fiction, and the fiction becomes paramount when one views the decision-making processes involved in keeping a firm viable under today’s changing ground rules. Decisions that would be in the […]
read moreLegal ROI: Quality & Innovation, Incorporating Efficiency
These are slides from a conference this week in New York City on law firm financial metrics. Legal ROI: Quality & Innovation, Incorporating Efficiency from Ron Dolin
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